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| Services Overview |
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Services
Ceon design, deployment and support services are built upon a strong foundation of domain expertise, technical competence and process control. We have been providing professional services within the OSS service fulfillment space since 1985, delivering solutions to leading service providers across the globe.
When delivering product lifecycle management (PLM) solutions, Ceon provides consulting services to supplement your chosen systems integrator or internal IT organization. In addition, Ceon has established relationships with global integration firms that can be engaged on behalf of our clients.
When delivering service fulfillment solutions to operators Ceon services team can be used to supplement your chosen systems integrator or internal IT organization or can drive this effort.
Service Offerings
The service offerings listed below can be purchased separately/as needed to supplement your internal resources or in conjunction with a third party systems integration partner. Service offerings can also be combined as part of a turn key system implementation from Ceon. |
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| 1. |
| Rapid Product Modeling (RPM) |
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The Ceon Rapid Product Modeling (RPM) service enables operator business executives to quickly, easily, and more importantly, economically, take the required initial steps to begin the product management transformation process across their enterprise. |
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| Business Analysis and Assessment |
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Highly experienced and skilled Ceon consultants with specific domain expertise in broadband and IP services delivery for Telco (wireline, wireless,VNO) and Cable operators, will work with your product marketing, OSS, IT and engineering personnel to determine specific project needs and overall functional requirements. |
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Ceon subject matter experts (SME) including system architects will meet with your assigned staff to design and document the required system architecture to optimally support your service offerings. This includes working with third party vendors (billing, CRM, soft switch, feature servers, etc.) to integrate these components using a system oriented architecture (SOA) approach. |
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Ceon program/project managers come with years of experience in delivering successful OSS/BSS projects. They utilize Microsoft Project combined with integrated action logs and custom built templates to drive clear communication within the project team and to drive milestones to closure as scheduled. |
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| Installation, Configuration and Testing |
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Ceon deployment specialists will provide on site and remote software installation support, and will help with system and environment configuration and tuning of the solution. |
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| Post Deployment Maintenance Support |
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Ceon’s customer support organization provides 24/7 technical support for defect resolution. We provide this support in several flavors including on site dedicated personnel, Tier 2 and 3 remote support, and extended hours coverage for Severity 2 issues. |
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| Ceon’s customer support organization provides 24/7 technical support for defect resolution. We provide this support in several flavors including on site dedicated personnel, Tier 2 and 3 remote support, and extended hours coverage for Severity 2 issues. |
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